Shipping Policy

Shipping Policy
Thank you for shopping with Sleepstone. We want to ensure that your purchases arrive safely and efficiently. Below, you'll find our shipping policy details.
Shipping Methods
We offer the following shipping methods:
  • Standard Shipping (3-7 business days)
  • Express Shipping (1-3 business days)
  • International Shipping (7-14 business days)
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of your package, as well as your location. You can estimate shipping costs on our checkout page before completing your order.
Delivery Times
  • Standard Shipping: 3-7 business days within [country/region]
  • Express Shipping: 1-3 business days within [country/region]
  • International Shipping: 7-14 business days worldwide
Tracking
Once your order ships, you'll receive a tracking number via email. Use this to track the status of your package.
Shipping Restrictions
We do not ship to PO boxes or APO addresses.
International Shipping
  • International customers are responsible for any customs, duties, or taxes imposed by their country.
  • We are not responsible for delays caused by customs clearance.
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information. If you provide incorrect shipping details, your order may be:
  • Delayed
  • Returned to us
  • Sent to the wrong address
In such cases, we may need to contact you to confirm your shipping details, which may further delay your order. If we are unable to reach you, we may cancel your order and issue a refund.
To avoid these issues, please double-check your shipping address before submitting your order. If you realise you made an error after placing your order, please contact us as soon as possible so we can try to correct the issue before your order ships.
Remember, it's important to be thorough and accurate when providing your shipping information to ensure a smooth and efficient delivery process.
Order Cancellation
If you need to cancel your order, please contact us within 24 hours of placing your order. We will attempt to cancel your order if it has not yet shipped.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 business days of the estimated delivery date. We'll work with you to resolve the issue.
Return Shipping
If you need to return an item, please see our Return Policy for instructions.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at sleepstonewb@gmail.com
Thank you for shopping with SleepStone!